FAQ
Here you will find answers to our most frequently asked questions.
Is your question not listed? No worries! Send us a message and we'll respond quickly. For more in-depth advice, our health experts are ready to help you. Feel free to ask anything!
How long does shipping take?
At checkout, you can choose from two convenient shipping options, depending on how quickly you want your new massage device in your home:
- Expedited Shipping (Paid): Choose this option if you can't wait to use your Suprey product. Your package will reach you within 3-5 business days.
- Regular Shipping (Free): Perfect if you're not in a hurry. This option gets your order delivered within 7-10 business days.
Every order comes with a tracking number, so you always know exactly where your package is and when to expect it. This way you always stay informed!
What is the return policy and what does the money-back guarantee entail?
At Leveas, we pride ourselves on the quality and effectiveness of our massage devices. That's why we offer a flexible return policy and a clear money-back guarantee.
- Return Policy: You can return any product you purchase from us up to 60 days after receipt. We do recommend that you use the product for at least 21 days, at least 15 minutes each day, so you can really experience the benefits.
- Money-back guarantee: If you are not satisfied after this 21-day period, we fully respect that. You can return your Leveas product for free within those 60 days and get a full refund. We want your purchase with us to be completely risk-free.
Our customer service team is available 24/7 to answer any questions or provide assistance with the return process. Don't hesitate to contact us; we are happy to help!
Are there risks and side effects?
Our pain relief devices are designed with your safety in mind and are safe to use if you carefully follow the instructions and warnings in the manual. We recommend that you always check with your doctor before using the device, especially if you have certain medical conditions such as osteoporosis, heart disease or other specific health problems.
Are all massage devices effective?
The effectiveness of massage devices can vary depending on the model and your personal needs. Our advice is to use each device for at least 21 days, at least 15 minutes each day. That way you can experience the benefits for yourself and judge how well it works for you.
We recommend reading reviews and possibly consulting a specialist to find the best device for your situation.